What our values mean for you
We do the right thing
We only ever give advice we believe in, and we speak up if we see something that’s wrong. We’re open, honest and direct – unafraid of difficult conversations. We take ownership of the things we do, and we respect the communities and environment we work in. We have integrity, and the highest professional and ethical standards. We never say one thing, then do another.
We work together
We help each other and make time for others. We share knowledge willingly, and stand up for each other. We don’t blame other people if things go wrong, and we give honest and specific feedback. We build a happy and productive atmosphere at work. We’re loyal to our colleagues and to you. We’re committed. We’re one firm.
We respect each other
We’re friendly and polite. We treat you as equals, value your ideas and opinions, and recognise your strengths. We’re inclusive, and we celebrate diversity. We understand how our attitudes and behaviour affect you. We involve you when we make decisions, and consider your needs. We don’t make unreasonable demands. We treat you fairly and consistently.
We build strong relationships
We build and maintain close relationships with you. We care about your business and your interests, and never take you for granted. We understand your requirements at the start of our relationship. We give you straightforward, tailored advice. Our pricing is clear and we never surprise you with unexpectedly large bills. We look for new business opportunities for you. We communicate regularly and respond quickly. We’re friendly and down to earth, and give you good value for money. We ask for your feedback and we act on it.